Windows 7 64-bit SP1 EN-US - installation package meets all requirements, downloaded and installed all Windows updates. Getting "Internet Explorer did not finish installing" error and link to troubleshooting page.
84 Answers
Review the IE11_main.log file in the \Windows folder. This log file has information about each installation and is appended for each subsequent installation.
1This is how i was able to fix my issue with installing IE11. Copied from a different forum.
Uninstall IE10 restart
Uninstall IE9 restart
Run the following command at an elevated command prompt:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*~11.*.mum /c “cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart”
Restart - *IMPORTANT
Go to:
Start_Control Panel_Programs_Programs and Features_Turn Windows Features On or Off.
You should see a list of programs with check boxes to their left. Make sure you see Internet Explorer 8 listed. If you see Internet Explorer 8 listed you should be able to install the Internet Explorer Standalone Update found here:
2Just to update Michael B's excellent answer for if the IE11_main.log file shows a "Neutral package installation failed" error: an IE9 installer is no longer available for Windows 7, but you can find links for IE10 here, and installing this version after setting your clock to 1/1/2012 still works great.
For those of you that already have IE10 or IE11 installed, you can find instructions for how to downgrade down to IE9 here:
I have had several systems that never updated to IE9 or 10 correctly and therefore would fail when updating to IE11 with the Neutral Package failure.
I have resolved these failures by changing the date on the system to 1/1/2012 and then reinstalling IE9. Once it installs successfully, then installing IE11. In each case, I have resolved the issue.
The problem is that the certificate on the Neutral Package in IE9 or 10 is out of date, so changing the clock back to a time before the cert expires allows the package to install properly. I am amazed that Microsoft Support does not even know this, I figured it out by mistake when I selected one of the files in the .CAB file and decided to look at the certificate and saw it was expired.
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