I have an Asus TUF565GE-BQ165T running Ubuntu 19.04 since june and every thing was (almost) fine until today when the wifi interface suddenly vanished while I was working. Wired connection works fine. I remember I already had a similar (not sure it was the same) issue and I found a one line solution here but stupidly I didn't think to write it down. As I'm not a low level expert, I'm a bit lost...
No wlan device
maurycy@kali> ifconfig
enp3s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500 inet 192.168.8.163 netmask 255.255.255.0 broadcast 192.168.8.255 inet6 fe80::cf64:51d7:2ad3:5fd5 prefixlen 64 scopeid 0x20<link> ether 0c:9d:92:44:9a:14 txqueuelen 1000 (Ethernet) RX packets 25646 bytes 13884481 (13.8 MB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 22360 bytes 3319809 (3.3 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536 inet 127.0.0.1 netmask 255.0.0.0 inet6 ::1 prefixlen 128 scopeid 0x10<host> loop txqueuelen 1000 (Boucle locale) RX packets 5559 bytes 568700 (568.7 KB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 5559 bytes 568700 (568.7 KB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
virbr0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500 inet 192.168.122.1 netmask 255.255.255.0 broadcast 192.168.122.255 ether 52:54:00:a9:7c:5b txqueuelen 1000 (Ethernet) RX packets 0 bytes 0 (0.0 B) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 0 bytes 0 (0.0 B) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0maurycy@kali> sudo iwconfig
virbr0 no wireless extensions.
enp3s0 no wireless extensions.
lo no wireless extensions.
virbr0-nic no wireless extensions.What I've checked so far:
Hardware check: It looks like the hardware is detected:
maurycy@kali> sudo lshw -C network *-network description: Network controller produit: Wireless-AC 9560 [Jefferson Peak] fabriquant: Intel Corporation identifiant matériel: 14.3 information bus: pci@0000:00:14.3 version: 10 bits: 64 bits horloge: 33MHz fonctionnalités: pm msi pciexpress msix bus_master cap_list configuration: driver=iwlwifi latency=0 ressources: irq:16 mémoire:a441c000-a441ffff *-network description: Ethernet interface produit: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller fabriquant: Realtek Semiconductor Co., Ltd. identifiant matériel: 0 information bus: pci@0000:03:00.0 nom logique: enp3s0 version: 15 numéro de série: 0c:9d:92:44:9a:14 taille: 1Gbit/s capacité: 1Gbit/s bits: 64 bits horloge: 33MHz fonctionnalités: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=192.168.8.163 latency=0 link=yes multicast=yes port=MII speed=1Gbit/s ressources: irq:16 portE/S:3000(taille=256) mémoire:a4204000-a4204fff mémoire:a4200000-a4203fff *-network:0 description: Ethernet interface identifiant matériel: 2 nom logique: virbr0 numéro de série: 52:54:00:a9:7c:5b fonctionnalités: ethernet physical configuration: broadcast=yes driver=bridge driverversion=2.3 firmware=N/A ip=192.168.122.1 link=no multicast=yes *-network:1 DÉSACTIVÉ description: Ethernet interface identifiant matériel: 3 nom logique: virbr0-nic numéro de série: 52:54:00:a9:7c:5b taille: 10Mbit/s fonctionnalités: ethernet physical configuration: autonegotiation=off broadcast=yes driver=tun driverversion=1.6 duplex=full link=no multicast=yes port=twisted pair speed=10Mbit/sModule check: looks like modules are here
maurycy@kali> sudo lsmod | grep wifi
iwlwifi 315392 1 iwlmvm
cfg80211 688128 3 iwlmvm,iwlwifi,mac80211rfkill doesn't help
aurycy@kali> sudo rfkill list
0: hci0: Bluetooth Soft blocked: yes Hard blocked: no
/home/maurycy/tmp
maurycy@kali> sudo rfkill unblock wlan
/home/maurycy/tmp
maurycy@kali> sudo rfkill list
0: hci0: Bluetooth Soft blocked: yes Hard blocked: noEDIT as per chili555 comment request. Lines 5 and 6 doesn't look to smell good, right ?
maurycy@kali> dmesg | grep iwl
[ 5.630611] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 5.647395] iwlwifi 0000:00:14.3: loaded firmware version 43.95eb4e97.0 op_mode iwlmvm
[ 5.697280] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9462, REV=0x318
[ 5.739122] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
[ 5.739126] iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode
[ 5.739157] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x23f5
[ 5.739158] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -5
[ 5.739160] iwlwifi 0000:00:14.3: Collecting data: trigger 15 fired.
[ 7.126215] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -5
[ 1168.661742] iwlmvm snd_seq snd_seq_device aesni_intel mac80211 ecdh_generic media snd_timer input_leds aes_x86_64 crypto_simd cryptd iwlwifi glue_helper asus_nb_wmi snd asus_wmi intel_cstate idma64 mei_me intel_rapl_perf serio_raw sparse_keymap soundcore cfg80211 wmi_bmof mxm_wmi hid_multitouch 8250_dw mei virt_dma processor_thermal_device intel_pch_thermal intel_soc_dts_iosf int3403_thermal int340x_thermal_zone int3400_thermal acpi_thermal_rel mac_hid asus_wireless acpi_pad nvidia_uvm(OE) sch_fq_codel vhost_net vhost tap parport_pc ppdev lp parport ip_tables x_tables autofs4 btrfs zstd_compress raid10 raid456 async_raid6_recov async_memcpy async_pq async_xor async_tx xor raid6_pq libcrc32c raid1 raid0 multipath linear usbhid hid_generic nvidia_drm(POE) nvidia_modeset(POE) nvidia(POE) i915 kvmgt vfio_mdev mdev vfio_iommu_type1 vfio kvm irqbypass i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt nvme fb_sys_fops r8169 drm ahci realtek ipmi_devintf i2c_i801 intel_lpss_pciEdit 2: Problem solved without a real solution...
Actually, the laptop is in dual boot, so I tested with windows and wifi worked without problem. Rebooting on Linux "solved" the problem as I got the wifi device and the network back. Yet I don't consider that as a real solution...
The boot logs show the following:
maurycy@kali> dmesg | grep iwl
[ 5.581765] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 5.597993] iwlwifi 0000:00:14.3: loaded firmware version 43.95eb4e97.0 op_mode iwlmvm
[ 5.651909] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9462, REV=0x318
[ 5.701002] iwlwifi 0000:00:14.3: base HW address: 38:ba:f8:80:89:00
[ 5.786983] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'
[ 5.793856] iwlwifi 0000:00:14.3 wlo1: renamed from wlan0
[ 7.032018] iwlwifi 0000:00:14.3: Conflict between TLV & NVM regarding enabling LAR (TLV = enabled NVM =disabled)
[ 7.035050] iwlwifi 0000:00:14.3: BIOS contains WGDS but no WRDS 3 Reset to default